Design Philosophy

SUPPORT // RETURNS REF: 004

RETURNS &
EXCHANGES

A clear system for simple returns. Minimal friction. Practical rules.

START REQUEST HELP CENTER

ELIGIBILITY SCANNER

01

Time Window

Request must be submitted within the return window from delivery date.

Active
02

Condition

Item must be unworn, unwashed, and in original packaging with tags.

Required
03

Proof

Order number and confirmation email are required for verification.

Required
!

Non-Returnable

Items showing wear, damage, or missing components will be rejected.

Warning

PROCESS FLOW

1 Request

Contact support.

2 Verify

Eligibility check.

3 Ship

Send item back.

4 Inspect

Quality review.

5 Refund

Resolution issued.

DIRECT CONTACT

For defects or specific issues:

support@keilaactive.shop
  • Include Order Number
  • Include Clear Photos
  • Include Issue Description

POLICY DETAILS

Refund method & timing +
Refunds are issued to the original payment method after inspection approval. Timing varies by bank.
Exchange availability +
Exchanges depend on stock availability. If out of stock, we offer a refund or store credit.
Return shipping cost +
Responsibility varies by situation (defect vs. preference). Contact support for guidance.