Shipping & Delivery
SHIPPING &
DELIVERY
Clear delivery expectations. Simple tracking. Reliable support.
ESTIMATED WINDOW:
7–15 DAYS
Tracking updates are shared once shipment is confirmed.
01
Order confirmed
You’ll receive confirmation by email.
02
Processing
Preparation, quality check, packaging.
03
Shipment confirmed
Tracking link is issued and sent.
04
In transit
Carrier updates appear as scanning occurs.
05
Delivered
Delivery completion depends on local carrier handoff.
TIMEFRAME
7–15 Days
From shipment confirmation to delivery.
UPDATES
As Scanned
Updates appear when carrier scans the parcel.
ADDRESS
Accuracy Required
Incorrect details may delay or prevent delivery.
VARIATION
Possible
Local conditions may affect final timing.
HOW TO TRACK
Tracking becomes available once your shipment is confirmed. Carrier scans may not appear immediately after dispatch—this is normal.
- STEP: Use the tracking link sent by email.
- UPDATE: Refresh after carrier scans are posted.
- SUPPORT: Contact us if tracking shows no movement for extended time.
DIRECT CONTACT
support@keilaactive.shop
Please include your order number for faster assistance.
Why does tracking show “label created” only?
This usually means the shipment is prepared, but carrier scans have not been posted yet. Updates appear when the parcel is scanned by the carrier network.
Can I change my address after ordering?
If the order has not been shipped, we may be able to help. Once shipment is confirmed, address changes are often not possible. Contact support as soon as possible.
What if my package is delayed?
Delivery timing can vary due to local carrier handoff or scanning intervals. If your tracking shows no movement for an extended period, contact us with your order number.
What if my package says “delivered” but I can’t find it?
Check your mailbox/front desk, ask household members, and confirm your address. If it still can’t be located, contact support and we’ll guide next steps.